Passenger-Centric Experience
Our passenger portal and mobile tools empower clients with self-service options, real-time updates, and easy communication to improve satisfaction and reduce missed appointments.
Putting Passengers First
TripFlow revolutionizes the NEMT passenger experience by providing transparency, convenience, and control throughout the entire transportation process. Our passenger-focused features are designed to improve satisfaction while reducing the operational challenges of no-shows and scheduling conflicts.
Self-Service Portal
Passengers can manage their own transportation needs through an intuitive web portal that allows trip booking, modification, and cancellation without needing to call your dispatch center, reducing administrative overhead.
Mobile Experience
Our mobile-friendly design ensures passengers can access their transportation information from any device, including smartphones and tablets, making it easier to stay connected while on the go.
Key Passenger Features
Easy Trip Management
Passengers can easily schedule, modify, or cancel trips through the online portal or mobile app. The system includes recurring trip scheduling for regular appointments and favorite locations for quicker booking.
Real-time Vehicle Tracking
Passengers can see their assigned vehicle's location in real time, with accurate ETA updates. This visibility reduces anxiety, waiting time at pickup locations, and calls to dispatch asking about arrival times.
Smart Notifications
Automated reminders are sent via text, email, or push notifications based on passenger preference. Notifications include appointment reminders, driver arrival alerts, and any changes to scheduled pickup times.
Direct Communication
Two-way messaging between passengers and drivers (when appropriate) or dispatch staff streamlines communication while maintaining privacy through our secure platform instead of personal phone numbers.
Accessibility For All
TripFlow's passenger portal is designed to be accessible to everyone, including:
Screen Reader Compatible
Our interface works seamlessly with assistive technologies
High Contrast Options
Visual accommodations for those with vision impairments
Multiple Languages
Support for multilingual communication needs
Simple Navigation
Intuitive design for all technical skill levels
Business Outcomes
85%
Reduction in no-shows and late cancellations
40%
Fewer calls to dispatch center
92%
Passenger satisfaction rating
Ready to Improve Your Passenger Experience?
See how TripFlow's passenger-centric features can transform your NEMT operations, reduce no-shows, and improve passenger satisfaction.