Passenger-Centric Experience
Our mobile app keeps passengers informed with real-time tracking and updates, while embeddable booking forms allow your customers to securely book trips directly from their websites.
Mobile-First Passenger Experience
TripFlow focuses on mobile-first passenger engagement through our dedicated mobile app, while providing embeddable booking forms that integrate seamlessly into your customers' websites for secure trip booking.
Mobile App for Passengers
Passengers use our dedicated mobile app to track their trips, receive notifications, and communicate with drivers. No web portal needed - everything is optimized for mobile devices.
Embeddable Booking Forms
Your customers can embed secure booking forms directly into their websites, allowing patients to book trips without leaving their healthcare provider's site.
Mobile App Features
Native Mobile App
Passengers download our dedicated mobile app to access all trip information, tracking, and notifications. The app is optimized for mobile use with offline capabilities and push notifications.
Real-time Vehicle Tracking
Passengers can see their assigned vehicle's location in real time, with accurate ETA updates. This visibility reduces anxiety, waiting time at pickup locations, and calls to dispatch asking about arrival times.
Push Notifications
Automated push notifications are sent directly to the mobile app based on passenger preferences. Notifications include appointment reminders, driver arrival alerts, and any changes to scheduled pickup times.
Family Member Management
Family members can manage trips on behalf of their loved ones through the mobile app. They can track vehicles in real-time, cancel appointments if needed, and handle payments - all from their own device.
Embeddable Booking Forms
Provide your customers with secure, embeddable booking forms that integrate seamlessly into their websites. Patients can book transportation without leaving their healthcare provider's site.
Accessibility For All
TripFlow's passenger portal is designed to be accessible to everyone, including:
Screen Reader Compatible
Our interface works seamlessly with assistive technologies
High Contrast Options
Visual accommodations for those with vision impairments
Multiple Languages
Support for multilingual communication needs
Simple Navigation
Intuitive design for all technical skill levels
Business Outcomes
85%
Reduction in no-shows and late cancellations
40%
Fewer calls to dispatch center
92%
Passenger satisfaction rating
Related Features
Ready to Improve Your Passenger Experience?
See how TripFlow's passenger-centric features can transform your NEMT operations, reduce no-shows, and improve passenger satisfaction.